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Nature's Imperfections (About Materials)
Are your crystals real? Why do they have marks inside?
Yes, we use authentic natural gemstones. Unlike factory-made glass or plastic, natural stones carry "Nature's Fingerprints." You may see internal textures like mist, ice cracks, or tiny mineral pits.These are not defects; they are the most authentic proof of the stone's natural origin.
Why do the beads look slightly different in size or color?
Nature hates uniformity.
Size Tolerance: Please allow for a strictly controlled size tolerance of +/- 0.4mm for each bead.
Color Variation: Due to natural mineral formation and different screen displays, the actual color may vary slightly. We do our best to hand-pick beads that match harmoniously for your unique design.
Craftsmanship & Timeline
How long will it take to receive my order?
How long will it take to receive my order?
Good things take time. Since each piece is made-to-order:
- Production: 2-5 business days. We hand-pick every bead to ensure quality before stringing.
- Shipping: Approximately 7-14 business days (depending on your location).
- Total estimated wait: 9-19 business days.
Why hasn't my order shipped yet?
Your order enters our crafting queue the moment it is placed. We don't just grab a bracelet off a shelf;we build it bead-by-bead according to your digital design.This manual selection process takes time, and we appreciate your patience.
Sizing & Care
How do I measure my wrist correctly?
Please measure yourexact wrist circumference(skin tight) using a tape measure. Do not add extra space yourself. Our system automatically calculates the perfect comfort allowance based on the bead size you choose.
Will the metal parts tarnish?
We use high-quality color-retention components. However, oxidation is a natural reaction to time, water, and sweat. To keep your jewelry shiny, pleaseavoid wearing it in the shower, while swimming, or when applying perfume.
Returns & Warranty
What is your return policy for custom designs?
Since this piece is uniquely designed by you and crafted specifically for your size, wecannot accept returns for "change of mind" or incorrect sizing provided by the customer.All custom sales are final.
What if there is a quality issue?
We stand by our quality. If your item arrives damaged (e.g., broken string, damaged clasp) or differs significantly from your order, please contact us within 48 hours of delivery. We will arrange a free replacement or repair.
Note: Natural characteristics (mist, cracks) and slight size variations (+/- 0.4mm) are not considered quality issues.
